The bag is empty.
Estudio Sató, S. de R.L. de C.V.
Last updated: August 9, 2026
These Terms and Conditions (the “Terms”) govern the access to, use of, and operation of the website satostudiomx.com (the “Site”), as well as the purchase of products offered through it.
The Site is operated by Estudio Sató, S. de R.L. de C.V. (hereinafter, “SATŌ”), a company incorporated under the laws of the United Mexican States, with its address at Prolongación Paseo de la Reforma 215, T3, Paseo de las Lomas, Álvaro Obregón, C.P. 01330, Mexico City. Use of the Site and the placing of any order imply full and unreserved acceptance of these Terms. If the User does not agree with any provision, the User must refrain from using the Site.
Use of the Site and the entering into of purchase transactions are reserved exclusively for natural persons over 18 years of age with full legal capacity to contract, and for legal entities duly incorporated and represented. By placing an order, the User declares, under penalty of perjury, that they meet this requirement.
3.1 Nature of the products. SATŌ sells rugs manufactured to order and made to measure, in accordance with the specifications the User selects on the Site (height, width, weave type, type of edge finish — fabric border or string border — and the color of the latter, among others). Additionally, SATŌ may occasionally offer rugs available in stock (“Stock”) which, being unique or limited-production pieces, are governed by the same no-return rules applicable to made-to-measure products, and the User expressly agrees to this at the time of placing the order.
3.2 Made-to-measure customization. Because they are products manufactured specifically for each User according to their instructions, orders are considered made-to-measure goods under Article 56 of the Federal Consumer Protection Law (Ley Federal de Protección al Consumidor) and are not subject to return, except in the warranty cases set out in Clause 10.
3.3 Dimensional tolerances and variations. The User acknowledges and accepts that, due to the nature of the product and the use of natural fibers: (i) the final dimensions of the rug may present a tolerance of up to five (5) centimeters relative to the dimensions requested, without this constituting a defect; (ii) the final color of the rug may vary slightly from the digital representations shown on the Site, as well as between different pieces of the same design, due to the natural variation of the fibers. These variations are inherent to the product and do not constitute grounds for any claim, exchange, or replacement.
3.4 User’s Design and responsibility. The “User’s Design” is the set of specifications the User chooses for their rug (dimensions, weave type, border type, and color). The User is solely responsible for the accuracy of those specifications and of the information they provide, including the delivery address and their contact details. SATŌ manufactures the rug faithfully following the User’s Design, and therefore shall not be liable for unsatisfactory results, nor have any obligation of replacement, exchange, or refund, when these arise from the measurements, combinations, design decisions, or information provided by the User.
4.1 Prices. All prices shown on the Site are expressed in Mexican pesos, the legal currency of the United Mexican States, and include Value Added Tax (VAT) and the cost of standard shipping within national territory.
4.2 Validity of quotes. Quotes generated by the Site’s quote tool are valid only at the time of payment and are subject to material availability. SATŌ does not guarantee that prices or specifications will remain unchanged for unpaid quotes.
4.3 Shipping to hard-to-reach areas. For certain geographic areas whose access is particularly difficult or costly, SATŌ may require the User to pay an additional freight charge. Where applicable, SATŌ will inform the User of the additional amount before starting production of the order. If the additional freight charge is not paid, the product will not be shipped.
4.4 Manifest pricing error. In the event that, due to a typographical, technical, or system error, a product is displayed on the Site at a manifestly erroneous price (notably lower or higher than its actual market value), SATŌ may cancel the corresponding order, even if payment has already been made, by notifying the User and refunding the full amount paid, without any additional liability. A manifest error is one that any reasonable person could recognize as an obvious mistake.
5.1 Order. The User configures their product using the Site’s quote tool, provides their contact and delivery details, and makes the corresponding payment.
5.2 Payment. Payment is made 100% in advance at the time the order is placed. SATŌ accepts the following payment methods: (i) credit and debit cards processed through Stripe; (ii) electronic transfer (SPEI). SATŌ does not store bank card data. All card payment processing is carried out directly by Stripe, in accordance with its own security standards and policies.
The issuance of a Digital Tax Receipt (Comprobante Fiscal Digital por Internet, CFDI) is carried out exclusively at the User’s request. The User may request their invoice during the same calendar month in which the order was placed, by sending their tax details to contacto@satostudiomx.com. Requests made after the close of the month will not be processed, in accordance with the obligations and deadlines of the Tax Administration Service (Servicio de Administración Tributaria, SAT).
7.1 Modification window. After payment of the order, the User will have a period of fourteen (14) hours to request changes only to the weave type and to the type or color of the edge finish or border thread. Changes to the requested dimensions are not accepted under any circumstances, since the measurements constitute the fundamental basis of the made-to-measure product.
7.2 Change of delivery address. The User may request a change of delivery address at any time before the order has been handed over to the courier for dispatch. Once the order has been dispatched, it will not be possible to modify the address.
7.3 Cancellations. No order may be cancelled once payment has been made. All amounts paid are non-refundable, except in the cases expressly provided for in these Terms (manifest pricing error under Clause 4.4, refusal of additional freight under Clause 4.3, or manufacturing defects under Clause 10).
8.1 Timeframe. The estimated delivery time is two (2) to five (5) weeks, counted from confirmation of payment. The actual timeframe will depend on the workshop’s level of saturation at the time of the order. This timeframe is an estimate and does not constitute an obligation of result with a fixed date.
8.2 Logistics. Delivery is carried out through external courier companies contracted by SATŌ. Ownership of and risk in the product are deemed transferred to the User at the moment of physical delivery to the address indicated.
8.3 Place of delivery. (i) Residential and corporate buildings: delivery is made to the lobby or reception of the building. Courier personnel do not carry the rugs up to the apartment, office, or corresponding floor. (ii) Houses: delivery is made at the street door. (iii) It is not a requirement that the person receiving the order be a specific adult, but any person who receives the order will be deemed authorized by the User for such purposes.
8.4 Delivery attempts. The number of delivery attempts and the costs associated with re-attempts depend on the policies and rates of the relevant courier company. Additional costs for re-attempts arising from the absence of the User or of the person receiving the order shall be borne by the User.
8.5 Refusal of delivery by the User. If the User unjustifiably refuses to receive the rug at the time of delivery, SATŌ’s obligation shall be deemed fulfilled. The User shall not be entitled to any refund, without prejudice to the possibility of collecting the order at SATŌ’s address by prior appointment, bearing the corresponding logistics costs.
8.6 Geographic coverage. SATŌ ships only within national territory (the Mexican Republic). SATŌ does not ship internationally on an ordinary basis; however, a User located outside Mexico may write to contacto@satostudiomx.com so that SATŌ may assess a possible solution on a case-by-case basis.
9.1 Inspection in front of the courier (transport damage). The User, or the person receiving on their behalf, must open and inspect the rug at the time of delivery, in front of the courier personnel. If any defect attributable to transport is detected, the User must: (i) reject the order in that same act; (ii) take photographs evidencing the defect; (iii) immediately notify SATŌ at contacto@satostudiomx.com, attaching the photographs. If the User or recipient accepts the order without inspecting it in front of the courier, it will be presumed, unless proven otherwise as validated by SATŌ, that the product was delivered in good condition, and no claims for transport damage will be accepted after delivery.
9.2 Validation by SATŌ. Any claim for a defect will require validation by SATŌ. The User acknowledges and accepts that the determination of whether or not there is a defect warranting replacement is the exclusive prerogative of SATŌ, following review of the evidence provided.
10.1 Claim window. The User must inspect the product at the time of delivery and, if any defect is detected, notify SATŌ of any manufacturing defect by email to contacto@satostudiomx.com, accompanied by photographs and a description of the defect.
10.2 Validation. The defect must be validated by SATŌ. Validation is the exclusive prerogative of SATŌ and does not proceed by unilateral decision of the User. SATŌ may request photographic material, videos, or the return of the product for inspection.
10.3 Sole remedy: replacement. If SATŌ confirms the existence of a manufacturing defect, the only applicable remedy will be replacement of the product by manufacturing a new rug with the same original specifications of the order, at no additional cost to the User. Replacement will be subject to a new manufacturing timeframe under Clause 8.1.
10.4 Warranty exclusions. The warranty does not cover, among other cases: (i) wear from normal use; (ii) damage caused by pets, moisture, spills, stains, sun exposure, or contact with chemical products; (iii) discoloration or change of texture resulting from inadequate washing or maintenance of the product; (iv) color variations and dimensional tolerances under Clause 3.3; (v) damage arising from incorrect inspection upon delivery under Clause 9; (vi) defects arising from the quality or accuracy of the User’s Design under Clause 3.4.
If the courier reports loss of the order during transit, SATŌ will proceed to replace the rug, at no additional cost to the User, subject to a new manufacturing timeframe under Clause 8.1. The handling of and any indemnification from the courier shall correspond exclusively to SATŌ.
The “SATŌ” trademark and the designs developed by SATŌ, as well as the content of the Site (texts, images, photographs, logos, illustrations, graphical interfaces, and code) are the exclusive property of Estudio Sató, S. de R.L. de C.V., and are protected by the applicable intellectual and industrial property laws. The SATŌ trademark is registered with the Mexican Institute of Industrial Property (Instituto Mexicano de la Propiedad Industrial). Any unauthorized reproduction, distribution, public communication, transformation, or exploitation of the Site’s content without written authorization is prohibited.
The User grants SATŌ a non-exclusive, royalty-free, indefinite license to use photographs of the finished product (excluding the User’s personal data and the delivery address) for portfolio, social media, promotional material, and commercial communication purposes. The User may object to this use by written communication to contacto@satostudiomx.com before the order is shipped.
The processing of the User’s personal data is governed by the Privacy Notice available on the Site, which forms an integral part of these Terms.
SATŌ shall not be liable for any breach or delay in its obligations when this arises from force majeure or acts of God, including, by way of example and without limitation: natural disasters, pandemics, epidemics, health emergencies, armed conflicts, acts of terrorism, strikes, labor stoppages, border closures, government restrictions, widespread interruptions in the electricity or telecommunications supply, failures of critical suppliers, shortage or lack of raw materials, logistical blockages, customs closures or delays, as well as any other event beyond SATŌ’s reasonable control. In such cases, delivery timeframes will be extended for the duration of the effects of the event, without the User being entitled to any claim or refund for such extension.
SATŌ may suspend, interrupt, or limit access to the Site for reasons of maintenance, updates, security, or any other technical cause, without prior notice and without any liability towards the User.
SATŌ reserves the right to amend these Terms at any time. Amendments will take effect upon their publication on the Site. Orders placed before an amendment will be governed by the Terms in force at the time of their payment.
The invalidity or unenforceability of any provision of these Terms shall not affect the validity or enforceability of the remainder, which shall continue in full force.
These Terms are governed by and construed in accordance with the federal laws in force in the United Mexican States, including, by way of example: the Federal Consumer Protection Law, the Commercial Code, the Federal Civil Code, and the Federal Law on the Protection of Personal Data Held by Private Parties.
For the interpretation, execution, and performance of these Terms, the parties expressly submit to the jurisdiction of the competent federal or local courts located in Mexico City, waiving any other jurisdiction that may correspond to them by reason of their present or future domicile.
Notwithstanding the foregoing, the User may turn to the Federal Consumer Protection Agency (Procuraduría Federal del Consumidor, PROFECO) to assert the rights that correspond to them under the Federal Consumer Protection Law.
Estudio Sató, S. de R.L. de C.V.
Prolongación Paseo de la Reforma 215, T3, Paseo de las Lomas, Álvaro Obregón, C.P. 01330, Mexico City
contacto@satostudiomx.com
Instagram: @satostudiomx